FREQUENTLY ASKED QUESTIONS…
Is quoting free?
Yes, often we are able to quote for work over the phone by asking some questions, but some jobs may require a site visit. We can discuss this with you, just give us a call.
I’ve tried everything already what else can you do?
We are licensed for the use of rodenticides and pesticides, which you can’t purchase commercially. Our expert knowledge and training mean that our technicians are able to identify the source and provide you with industry specific knowledge to prevent re-infestations.
I’ve trapped a live pest, what shall I do?
Call us! We will visit your property and humanly dispatch of the pest, we prioritise this sort of emergency so we can get to you quickly.
How quickly can you come?
We guarantee to be with you within 24 hours, often we can be there the same day. Call us any time day or night.
Do my neighbours have to know?
We assure discretion in our visits and have high levels of customer confidentiality. On occasions where the source has been identified as coming from a neighbour’s property we may advise contact in order to prevent your home having a re-occurring problem. We like to get to the bottom of the problem for you.
Do I have to have poison and traps?
We understand clients may have different preferences. We can talk you through our different techniques and work with you to find the best solution.
I have a pet or children, is it safe?
Our techniques are tailored to suit the risks of your environment. Safety is of paramount importance.
Do you guarantee they won’t come back?
For most, yes. However, this depends on many factors such as the type of pest and the environment. If you follow our advice and we are able to carry out all the applicable work, then a re-infestation is unlikely.
We have an honesty policy, so we will always make costs/guarantees clear to you, upfront.
Can I call you if I have a problem?
Yes, any time of day. We are happy to help, no call centres, just real, local pest experts.
I have an inspection coming up at my commercial property, can you help?
No problem, give us a call.