Privacy Policy

Who we are

Our website addresses are: https://bristolpests.co.uk and www.fumigationnationwide.co.uk (which redirects to the fumigation section of the website).

What’s this policy for?

At The Bristol Pest Controller and Fumigation Nationwide, we’re committed to protecting your personal information and being transparent about what information we hold about our customers.

The purpose of this policy is to give you a clear explanation about how we collect and use the personal information you provide to us online, via phone, over email, in letters, in any other correspondence or from third parties.

We take this very seriously and always ensure that we use your information in accordance with all laws concerning the protection of personal information.

If you have any queries about this privacy policy, please contact giles@bristolpests.co.uk

What personal data do we collect?

We don’t keep much personal data. But this is the list of what we store:

• Your full name and your title or an indication of the gender that you most closely associate with.
• Your email address.
• Your address.
• Telephone number(s).
• Records of your contact with us.
• Information you enter into our website when completing our contact forms.
• We may collect other personal data from your use of the websites, such as your IP address and access times.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you’re contacting us via our website your name and email address will be held within our cloud base storage and email system to allow us to respond to your query as efficiently as possible.

Cookies

We use “cookies” to identify you when you visit our website. Amongst other things, this helps us to understand our website users and may enable us to improve the website experience for you and/or other users.

Cookies may be stored on your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

We may link our website directly to other sites, through referral links. This privacy policy only covers websites we own, it doesn’t cover external websites and we’re not responsible for the privacy practices or content of those sites. All of our websites comply with all UK national laws and requirements for user privacy.

Marketing communications

We want to ensure you receive the level of information that is right for you.

Email/text marketing: If you actively provide your consent to us along with your email address and/or mobile phone number, we may contact you for marketing purposes by email or text message. By subscribing to us, you grant us the right to use the email for both email marketing purposes and advertisement targeting.

Who we share your data with

In no circumstances do we or would we ever share your data with anyone outside of The Bristol Pest Controller.

How long we retain your data

In order to keep a record of your contact with us, we retain your data on our operational booking platform for as long as it is necessary for the purpose for which the personal data is processed. As per the General Data Protection Regulation (GDPR).

What rights you have over your data

It’s always your choice to receive information from us. If you don’t want us to use your personal information in these ways, please indicate your preferences when providing your personal data.

You may opt-out of our marketing communications at any time by clicking the ‘unsubscribe’ link in marketing emails.

You can also change any of your contact preferences at any time, including telling us that you don’t want us to contact you for marketing purposes by emailing giles@bristolpests.co.uk.

We won’t use your personal information for marketing purposes if you’ve indicated that you don’t wish to be contacted by us for such purposes. However, we’ll retain your details on a suppressed list to help ensure that we don’t continue to contact you.

Your rights

For full details on your rights, we suggest that you consult guidance from the Information Commissioner’s Office (ICO).

Changes to this policy

The Bristol Pest Controller reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and we will notify you of such changes within a reasonable time period.

WRITTEN BY: Giles Sharley, Managing Director – The Bristol Pest Controller, 20-22 Wenlock Road, London, England, N1 7GU.

EDITED BY: Giles Sharley, Managing Director – The Bristol Pest Controller – JULY 2021.

Company number: 07252316